Return and Refund Policy

Effective date: October 14, 2026

At Zenithfetch, we want customers to have a clear and reasonable way to resolve problems with their purchases. This policy applies to orders placed through zenithfetch.shop.

30-Day Free Returns

You may request a free return within 30 days after the date you receive your order. To qualify for a return, the item must be in the same condition in which it was received, unworn or unused, with tags attached, and in its original packaging. You must also provide a receipt or other proof of purchase.

To begin a return, email calkirkkpkr@hotmail.com and include your order number, the item you wish to return, and the reason for the return. If the return is accepted, we will provide a prepaid return shipping label or other no-cost return instructions. Items sent back without first requesting a return may not be accepted.

Please do not mail returns to our business address unless our support team specifically instructs you to do so. The correct return location will be included in your return authorization.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly at calkirkkpkr@hotmail.com. Include your order number and clear photographs of the item and packaging when possible. We will review the issue and, when appropriate, provide a replacement or refund at no additional cost to you.

Items That Cannot Be Returned

For health, safety, and legal reasons, we cannot accept returns of:

• Perishable goods;
• Custom-made or personalized products;
• Personal-care goods that have been opened or used;
• Hazardous materials, flammable liquids, or gases;
• Gift cards; or
• Items marked as final sale before purchase, where permitted by law.

If you are unsure whether an item is eligible, contact us before sending it back. These exclusions do not limit any non-waivable consumer rights that apply to defective or misdescribed goods.

Exchanges

The quickest way to obtain a different item is to request a return for the original item and place a new order after the return is approved. If we made an error or the item arrived damaged, contact us so that we can arrange an appropriate replacement without additional shipping charges.

Refunds

After we receive and inspect your return, we will tell you whether the refund has been approved. Approved refunds will be issued to the original payment method. The refunded amount will include the eligible product price and any taxes you paid on that product. Original shipping charges, if any, are refundable only when required by law or when the return results from our error.

Once issued, a refund normally appears in your account within 3–7 business days. Your bank or card provider may require additional processing time outside our control. If more than 10 business days have passed since we confirmed the refund, contact calkirkkpkr@hotmail.com.

Cancellations

To request a cancellation or address change, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or has shipped. If cancellation is no longer possible, you may request a return after delivery under this policy.

Shipping Charges, Duties, and Taxes

Orders with a merchandise subtotal of more than US$30 after discounts qualify for free standard shipping. Any shipping charge for an order of US$30 or less will be disclosed at checkout before payment.

Zenithfetch covers applicable import duties, customs charges, and import taxes associated with delivery. Customers will not be asked to pay these charges separately. If a carrier requests an unexpected duty or import-tax payment, do not pay it before contacting calkirkkpkr@hotmail.com for assistance.

Contact

Questions about returns or refunds may be sent to calkirkkpkr@hotmail.com.